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Frequently asked questions

Have questions? We’ve got answers!

Our services are fully customizable to fit your dog’s unique needs, personality, and routine. Whether your dog requires a specific walking pace, extra playtime, medication administration, or special care instructions, we tailor each visit to ensure they’re comfortable, safe, and happy.

All of our dog walkers are fully insured and carefully background-checked. We take safety and trust seriously, so every team member is trained to provide dependable, professional care for you and your dog.

We offer a meet-and-greet before services begin so you can meet your walker, discuss your dog’s routine, and ensure everyone feels comfortable and confident moving forward.

Your dog’s safety and comfort come first. In cases of extreme weather—such as severe heat, cold, storms, or hazardous conditions—we adjust walk lengths, routes, or activities as needed. If conditions are unsafe, services may be modified or postponed, and we’ll always communicate with you to determine the best option for your dog.

We use a secure, pre-arranged system to access your home when you’re not there. This could include a lockbox, key exchange, or another method agreed upon with you, ensuring both your home and your dog remain safe at all times.

Absolutely! You can contact your walker directly through phone or messaging for questions, updates, or special instructions. We encourage open communication to ensure your dog’s needs are always met and you feel confident in their care.

Absolutely! You can contact your walker directly through phone or messaging for questions, updates, or special instructions. We encourage open communication to ensure your dog’s needs are always met and you feel confident in their care.

We provide both options. Some dogs do best on solo walks, while others enjoy small, carefully supervised group walks with compatible companions.


We understand things come up! Simply notify us as soon as possible, and we’ll work with you to reschedule. Our cancellation policy is designed to be fair while respecting our walkers’ schedules.


Joining the League means becoming part of our community of happy pups and engaged pet parents. Members enjoy personalized care, priority scheduling, and special perks for consistent service. are always met and you feel confident in their care.

Yes! We do our best to accommodate same-day or last-minute requests whenever possible. Just contact us and we’ll check availability.


Your dog’s safety is our top priority. In an emergency, we follow a clear protocol: secure your pet, contact you immediately, and seek veterinary care if needed.


We ask that dogs have a secure leash and collar or harness. For safety and comfort, we can advise on the best options for your dog’s size and walking style.


Yes! We send updates after every visit, including notes on walks, potty breaks, and any special moments. Photos or videos can be included upon request.